Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Repeat Prescription phone line
This service will cease on 29th January 2016.
In line with a new NHS Patient Safety Program, the Doctors at Boundary House have agreed that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to cease this service on 29th January 2016 and has been made entirely in the interest of patient safety.
Why Are We Changing?
Our new systems will be safer for patients.
Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.
Written requests avoid potential confusion and medication errors.
In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.
How to Order Your Repeat Prescription
From 1st February 2016 you will only be able to order your repeat prescription in the following ways:
- Via the ‘Patient online service ‘ (ask reception for your log in authorisation)
- Via a local Chemist of your choice
- Handing in to reception the right hand side of your prescription
- By Post : Using the printed request slip.