Patient Access Service Requests for repeat prescriptions which have already been authorised by a doctor can be made using our Patient Access Service. You will requie a PIN Number and password for this service. This will require you to bring ID (photo ID and confirmation of address) to enable us to give you your access code. This is to ensure your data is protected and can only be accessed by you. Please visit surgery and request your Patient Access PIN Number.
- You can use a Pharmacy/Chemist to order your prescriptions
- You can also use the ‘computer printout’ attached to your prescription. Please ensure you allow 48 hours for collection or include SAE, if postal return required.
- For 'unauthorised items (these are items that are not on your printed prescription) you will need to make an appointment to see the doctor as you cannot use this service for that medication.
- We are unable to accept repeat requests for WARFARIN or CONTRACEPTIVE PILLS via this service, please ring the surgery to order these medications
The prescription can then be:
- Collected from a Chemist of your choice (If you require your prescription to go to a branch of Boots Chemist for collection then you must telephone the relevant branch of Boots and request that they collect the script from the surgery)
- Picked up from the surgery
You can expect your medication to be reviewed regularly.
If you have not had a review in the past 12 months please make an appointment to see a G.P.
When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
NOTE: THE PRESCRIPTION PHONE LINE WILL CEASE ON 29th JANUARY 2016.
In line with a new NHS Patient Safety Program, the Doctors at Boundary House have agreed that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to cease this service on 29th January 2016 and has been made entirely in the interest of patient safety.
Why Are We Changing?
Our new systems will be safer for patients.
Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.
Written requests avoid potential confusion and medication errors.
In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment