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Noticeboard

PPG Newsletter: PPG Newsletter Issue 5

Boundary Newsletter: Boundaries_Nov 2018- Jan 2019.pdf

Boundary House Walking Group : see poster for details : BH walking group poster 

Accountable / Named GP for All Pati

aries_ April & ents

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.

See the tab on the right hand side for more information

pad_and_penSuggestions & Complaints

The Practice has a complaint’s procedure, which ensures that all complaints are dealt with swiftly and effectively.

  1. If you wish to make a complaint, please write to our Office Manager, who will decide how best to undertake the investigation. 
  2. You can normally expect to receive a response within two days. Occasionally if we have to make many enquiries it may take a little longer, but we will keep you informed. 
  3. We will try to address your concerns fully, provide you with an explanation and discuss any action that may be required. We hope you will feel satisfied that we have dealt with the matter thoroughly. However if you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you. 
  4. Our Practice is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and if necessary, put right any problems you have identified.
  5. We have to respect our duty of confidentiality to patients. A patient’s consent will be required if a complaint is not made by that patient in person
  6. If you need assistance with making a complaint , Trafford have an Independent Advocacy service (ICA) that can help you tel no: 0808 801 0390.

Complaints procedure – Out of Hours GP’s – Mastercall

If you have a complaint or concern with regards to the Out of Hours Gp’s (Mastercall) please contact:-
Sandra Jones

The Complaints Manager,
Mastercall Service Ltd
226-228 Wellington Road Soiyuth 
Stockport
SK2 6NW
Tel No:- 0161 476.7001

If you remain dissatisfied you may telephone or write to:

NHS England

NHS Commissioning Board  
P O BOX 16738
Redditch
B97 9PT
Telephone No:- 0300 311 22 33 , Emai: england.contactus@nhs.net

or..

The Parliamentary and Health Service Ombudsman 
Millbank Tower
Millbank,  London
SW1P 4QP
Tel: 0345 0154033 or http://www.ombudsman.org.uk

 
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